EPA Protocol recommends placing the device in the lowest lived-in level of the home (for example, the basement if it is frequently used, otherwise the first floor). Test in a room used regularly (like a living room, playroom, den, or breedroom), but not your kitchen or bathroom. Set the device at least 20 inches above the floor in a location where it won’t be disturbed—away from drafts, high heat, high humidity, and exterior walls. For more information on device testing and placement, visit https://ecosense.io/pages/how-to-test-your-home-for-radon-guide

EPA recommends homes be fixed if the radon level is 4 pCi/L (picocuries per liter) or more. Because there is no known safe level of radon exposure, EPA also recommends that you consider fixing the home for radon levels between 2 pCi/L and 4 pCi/L. The World Health Organization recommends remedial action when average concentrations are at or above 2.7 pCi/L (100 Bq/m3)

Radon levels continuously fluctuate seasonally and throughout the day as temperature and changing weather impact the rate soil gasses are drawn into your home. Therefore, to get the clearest understanding of your exposure, it is recommended to monitor the radon levels continuously for at least 90 days. Test devices should be located in the “breathing zone” at least 20 inches above the floor and at least 3 feet (0.9 meters) from an exterior wall. Do not place the test device on stone hearths or countertops.

Check the measurement environment for nearby devices with Electromagnetic interference (EMI) such as microwave, Wi-Fi router.Also it can be affected by materials where the device is placed such as granite.

In the U.S., the EPA recommends taking action at 4 pCi/L or higher. However, there’s no completely “safe” level of radon. Many experts recommend considering mitigation at levels above 2 pCi/L.

Radon is heaviest at lower levels because it seeps from the ground. Basements or first floors typically have higher readings. Still, radon can move throughout a home, so testing the most frequently used living areas is important.

Below are the reasons why radon levels fluctuate:
- Temperature differences: indoors vs. outdoors
- Home sealing and insulation levels
- Insufficient home ventilation systemIncreased heating in colder seasonsWeather conditions like snow, ice, or rain
- Decreased airflow during inactivity or sleep Home occupancy patternsVariations in atmospheric pressure
Read more in details: https://ecosense.io/blogs/blog/why-do-radon-levels-fluctuate

My Radon Analysis is a free subscription-based, self-guided testing feature within the EcoQube app that lets you run a 72-hour radon test using your EcoQube device—no lab fees, appointments, or third-party scheduling required. This service is currently available only in the United States.

While the My Radon Analysis offers highly accurate data using the EcoQube’s advanced sensor technology, it is not currently considered a certified radon test for real estate transactions or official regulatory purposes. Certified tests typically require devices and protocols approved by the EPA or state radon programs, often conducted by licensed professionals or using mail-in lab analysis.Disclaimer:
This test result is provided for informational purposes only and should not be considered a certified or professional assessment. We do not assume any legal responsibility for decisions or actions taken based on these results. For accurate radon testing and mitigation, consult a certified radon professional.That said, My Radon Analysis is ideal for personal use—it’s perfect for monitoring your home’s radon levels, spotting trends, and making informed decisions about mitigation or further professional testing if needed. This service is currently available only in the United States.

👉 Watch video: How to Reconnect Your EcoQube Smart Radon Monitor to WiFi

Confirm that you have a 2.4 GHz network. EcoQube only supports 2.4 GHz and does not currently support 5 GHz-only wireless networks. If you have a dual band Wi-Fi router, make sure you have not enabled 5 GHz steering. Make sure your EcoQube device is within your wireless network’s range. For example, walls and floors can weaken your router’s signal - decreasing its range. If Wi-Fi searching is taking long time, please click the refresh button on the top right corner. This will restart the Wi-Fi network search and after a short period will display list of available 2.4 GHz Wi-Fi networks. Please select the desired Wi-Fi network from this list.

Here is a list of troubleshooting steps we recommend if this does not occur within a few minutes. After pairing with your smartphone’s Bluetooth connection, EcoQube’s LED light color will change from orange to green. As EcoQube attempts to connect to a network, the LED light will begin blinking until the connection is complete.

i. Ensure your mobile device is within Bluetooth range (approximately 25 feet)
ii. Ensure EcoQube is within range of your wireless network
iii. Ensure that the WiFi password is correct
iv. Initiate a Power Cycle or Reboot by unplugging EcoQube for 20 seconds
v. Initiate a Factory Reset by pressing the button for 20 seconds
vi. Disconnect other devices connected to your network and try again
vii. Restart your wireless router

For more information: Wi-Fi Troubleshooting.pdf

The flashing red light indicates that your device is no longer connected to Wi-Fi. In order to connect to Wi-Fi again please follow the below steps.Go to DASHBOARD in App -- Tap three dots at the top of the right corner -- Tap "Device settings" -- Tap "Wi-Fi Network" - Tap "Change Wi-Fi Network"

The EcoQube does require Wi-Fi connectivity to transmit the radon data to the app on your phone and it will not continue to collect data if the Wi-Fi is turned off.

There are two ways to reset previously measured radon data:
1. Unregister the EcoQube by following the steps below and register it again. Go to All Devices and swipe left on the device name to find the Unregister menu as seen below.
Unregister the EcoQube by following the steps below and register it again.
- Go to "All Devices"
- Swipe left on the device name to unregister
- Click trash icon

2. Register the EcoQube with a different email address. Once you complete onboarding the device again, you will no longer see previous measured data. If you log-in back to the old account, you will be able to find previous measured data.

1. To hear the audio alarm, you will need to enable [Audio Alarm] in [Device Configurations] for the EcoQube device. For every 10 minute period, if the measured radon level exceeds the configured threshold (default is 4.0 pCi/L), a beep sound alarm will be heard.

2. To receive push notifications, you will need to enable both [Notifications] in [Settings] and [Audio Alarm] in [Device Configurations] for the EcoQube device. Notification will be triggered when all of the following conditions are met:
a. When radon level exceeds the configured threshold radon level in [Device Configurations].
b. When radon reading is updated every hour after EcoQube uploads its first data.

You can change the installation location. If you are going to install it in one place and check the radon level, we suggest that you keep it for about a week if possible. Ventilation, temperature, and operation of A/C and heater can also affect it, and in many cases, there is a big difference in radon concentration between day and night.

If you’re not getting the email, try the following:
1. Check your spam or junk folder and any tabs in your inbox.
2. Resend verification email by clicking the RESEND button. If you enter your email address and password on the login page, you can see the Resend button in the pop-up message.

To get the EcoQube onboarding process started you'll need to download the EcoQube App. EcoQube App is available for iOS (iPhone) and Android (Android based phones). To download following:
1. iOS App for iPhone can be downloaded from the Apple App Store. Here is link.
2. Android App for phone can be downloaded from the Google Play Store. Here is link.

The Internet connection is mandatory for EcoQube. If you are looking for a radon monitor which does not require an Internet connection, check out our RadonEye or EcoBlu at https://ecosense.io/pages/home-solution

The flashing red light indicates that your device is no longer connected to Wi-Fi. In order to connect to Wi-Fi again please follow the below steps.Go to DASHBOARD in App -- Tap three dots at the top of the right corner -- Tap "Device settings" -- Tap "Wi-Fi Network" - Tap "Change Wi-Fi Network"

If you have access to your router configuration, find the connected EcoQube device with its serial number. We use each device's serial number as SSID. You can find the IP and mac address of the connected device from the router configuration.

We do not currently provide User API. For inquiries regarding API for B2B, please contact us at https://ecosense.io/pages/contact-us

EcoQube is expected to have a service life of 5 years, but this depends on usage conditions, wear-and-tear, and handling.

Each EcoQube is individually calibrated after it is manufactured. Consumer devices are not required to be recalibrated. EcoQube is expected to have a service life of 5 years, but this depends on usage conditions, wear-and-tear, etc.

The EcoQube uses an external power supply adapter which is rated as: 5V 1A DC Adapter

Please check and ensure Bluetooth is enabled on your phone. Ensure your phone is within 10 feet of your new device. You can add a new device via Bluetooth, click CONTINUE WITHOUT SCANNING button on QR code scan screen. The app will show a list of devices nearby. If you are not able to see the device(s), please click the refresh button on the top right corner.

1. You can invite friends and family members to view your EcoQube radon levels by inviting them to use the EcoQube App. The invited members can only view and export the radon data readings, but will not be able to change settings. Only the administrative account that has registered the EcoQube device in the beginning is allowed to change units, notifications and alarms. If you want to change this administrative account, you will need to unregister the EcoQube device from the administrative account or perform a Data Reset and register the device again.

2. See below for instructions on how to invite new users to view your radon data.

Step 1. Open EcoQube App.
Step 2. Tap sub menu in upper right corner.
Step 3. Tap Device users.
Step 4. Tap + button in upper right corner.
Step 5. Enter the email of the guest you’d like to invite to view radon data.
Step 6. Tap Next in upper right corner.
Step 7. Make sure the device you want to invite is selected, then tap Done in the upper right corner.
Step 8. Make sure email address is correct and tap Send invite.

Click anywhere except the keypad and textbox for the verification code. Then, the keypad should slide down and the button [Click to verify] should show up.

EcoQube is available for purchase in the U.S., Canada, and Europe. In the U.S. and Canada, it can be purchased directly from the Ecosense website or on Amazon. In Europe, EcoQube is available exclusively through Amazon.

The colored dashed lines are not related to the day ,week, month and year charts, but the recently measured radon level (e.g. the number on the dashboard) which updates every 10 minutes in general. Based on WHO guidelines, if the radon level is below 2 pCi/L, then it will be GREEN. If it is between 2 and 4, then YELLOW. If it is over 4, then RED. Based on EPA guidelines, we visualize it for our customers.

The RadonEye does not have an internal clock or timestamp, so it does not display data according to a calendar or time interval.Our customers usually export data to an Excel file to track time and date. RadonEye records data by hour, so you can easily track time from the last data.

RadonEye is expected to have a service life of 5 years but this depends on usage conditions, wear tear, etc.

RadonEye does not support report generation.

Please check your iOS version, the RadonEye supports iOS 13 or later.
Check your Android version, the RadonEye supports Android 5.0 or later. If you cannot find the serial number in the device list,
- Check the OLED display if you can see the bluetooth icon.
- Check if the device is connected to another phone, the RadonEye connects only one phone at a time.
- Power off the device and power it on again.
If you can find the device but cannot connect from the app,
- Go to settings on your phone and turn off the bluetooth and turn it on again.

The EcoQube and RadonEye utilize the same ion chamber technology ansd have the same detector sensitivity.
Besides Wi-Fi vs Bluetooth, EcoQube has a much more robust software app.

A “Data Points” refer to individual radon measurements collected over time. Each point represents an hourly average, not minute-by-minute readings, and is logged at regular intervals to give you a clear view of long-term trends.

Currently, RadonEye iPhone app does not support iOS version older than iOS 13. iOS 13 introduced significant changes. Please upgrade your iPhone to iOS 13 to use the RadonEye app.

RadonEye does not support report generation. The data is stored on RadonEye and can be downloaded using the app.Click the “save as” button to save the data as a .txt file on your smartphone.

RadonEye package includes the RadonEye unit along with a power adaptor.

Place EcoBlu at least 20 inches (50 cm) above the floor and 3 feet from an exterior wall. Do not place EcoBlu close to open windows or vents and keep it away from high heat and high humidity. Install at least 24 inches (61 cm) away from Wi-Fi routers and hotspot devices that may cause electromagnetic interference (EMI) on your device.

Each EcoBlu is individually calibrated immediately after its manufacture. Consumer devices are not required to be recalibrated; EcoBlu is expected to have a service life of 5 years, but this depends on usage conditions, wear-and-tear, etc.

Press the M button on the back of the device for 10 seconds to enter the factory reset mode. A factory reset will erase data from your device and reset device settings to its original system state.

Please make sure the device is located at least 24 inches (61 cm) away from Wi-Fi routers and hotspot devices that may cause electromagnetic interference (EMI). If this is not the case, run a test outdoors (screen porch, patio) for at least 6 hours Avoid deployment in direct sunlight or when it's windy, rainy, or stormy. Keep it at least 20 inches above the floor or ground and do not place it on a masonry surface. If radon levels go over 1.2 pci/L, your device could be defective. Please contact the Ecosense support team.

When you move the device and start measuring in a different location, the device resets in R, W, and M modes, and you can get new readings. However, since data is continuously saved in long-term monitoring mode, it is recommended to reset the data before starting measurements after moving to another location.

Since the EcoBlu device cannot be connected to the mobile app, it functions as a simple plug-and-play detector without data retrieval capabilities.The device can store up to one year of data, displaying an average of all stored data. For instance, pressing the M button at the back of the device switches the mode from R (Real-time monitoring mode) to L (Long-term monitoring mode), showing the average of all collected data since monitoring began and up to one year.After one year, the oldest data will be deleted. If the device powers off and on, the last reading will be displayed, and radon readings will not be deleted until the device is manually reset.

You can easily turn the alarm off by clicking the ""S"" button on the back of your EcoBlu device. Once you click the ""S"" button you will see the bell icon turn off from the face of the device.

Our devices update the radon reading every 10 minutes on R mode. They also provide an average of daily, weekly, monthly and an average of all previous measurement time. 

Readings are automatically reset in real-time(R), weekly(W) and monthly(M) mode when the device is powered off. However, in long-term monitoring mode, the last reading will be displayed and radon readings will not be deleted until the device is manually reset.

The EcoBlu does not have any timestamps or way of retrieving a time period. The good news is that you can use the buttons on the back to cycle through the modes and averages in order to know your real time, daily, weekly, monthly, and yearly averages.

The EcoBlu is a user-friendly, plug-and-play detector that operates independently and does not require a smartphone app for functionality.

The pop-up message you're seeing is due to a recent update to the RadonEye Pro app and dashboard, which now aligns with updated EPA guidelines. According to the new protocol, a minimum of 46 valid hourly data points is required (or 44 in Illinois) after discarding the first 4 hours of data.To meet this requirement:- You can set the delay to 0 hours and run the test for at least 50 hours.- Or, set a 4-hour delay and run the test for 48 hours, which will also meet the guideline after discarding the initial 4 hours.

Yes, RadonEye Pro needs to be recalibrated annually to comply with NRPP, NRSB and/or provincial regulations.
Ecosense offers a very accurate and fast calibration service, details can be found at: https://ecosense.io/products/calibration-service

- Canada:
RSIC (Radiation Safety Laboratory of Canada)
Contact # (416) 650-9090https://radiationsafety.ca/laboratory-services/radon-chamber/

Yes, please contact us at support@ecosense.io to get more information.

The Fotopro 40 Inch Lightweight Travel Tripod will fit inside the RadonEye pro case. Link

Please try the following steps:Clear your browser cache and cookies.Try accessing the site https://radoneyepro.com/ from a different browser or device. Check if there are any issues with your internet connection. Make sure your RadonEye Pro is allowed by any VPNs, proxies, or firewalls that might be blocking its access to the site.

To transfer ownership of your RadonEye Pro, you’ll need to delete the admin account (under Settings) associated with the device. This will allow the new owner to register it under their account.

No. If you would like to use a battery, the RadonEye Pro requires a 12-volt input. Any standard 5-volt battery pack can also be used, with a 5-volt to 12-volt adapter cable. The required power adapter plug size is 5.5mm x 2.1mm.A 20 Ah battery has a 72-hour life while a 30 Ah battery will increase the battery life to approximately 105 hours.

RadonEye Pro package includes the RadonEye Pro unit, a tripod holder, step-up cable, adapter extension cable, battery pouch, carrying bag for inspection and calibration certificate. The tripod and portable battery are not included.

Yes, the RadonEye Pro unit comes with a tripod adapter. Note, an actual tripod is not included in the RadonEye Pro package.

Yes, RadonEye Pro has built-in support for an accelerometer. This will show a time stamp of when the device was tampered in the raw data and app.

EcoTracker package includes the four EcoTracker units along with a carrying bag, four power adaptors, four DC extension cables, four step-up cables and product quality certificate.

- 5 minutes sniff mode: 1 month
- 10 minutes sniff mode: 2 months
- Continuous radon monitoring mode: 1 year

EcoTracker is not certified as it is designed for use as a diagnostic tool, but it offers the same level of performance and sensitivity as professional grade instruments.

EcoTracker isn't designed to do protocol radon test. It is a dignositic tool for mitigator. It is designed for different purpose - mitigation. Because of 5- and 10-min reading mode. You can set it up before or while you are unloading other home inspection tools and equipments. Thus, when you are done unloading and get ready for home inspection, you already have the radon readings and data. It is good when you work on proposals - for bidding, EcoTracker's reading can provide competitive edge in your bidding. It saves a call-back, EcoTracker helps with better job in installing mitigation system. It will save a hassle and additional trip after 48-hour clearance test. Helps the mitigation and crew - eventually saves your company's money.

We offer returns and refunds within 30 days of the original purchase date. You will be responsible for paying for the postage fees for returning your item. If the device is defective, you will receive a full refund, and the return shipping fees will be paid by Ecosense.

To replace your device, please fill out the RMA form. It takes 3 minutes to complete after clicking on the link below: RMA Form
Once you submit the RMA, a replacement will be shipped to you as quickly as possible.
Please provide your shipping address. You will receive a return label to be used for returning your device.

It costs roughly $60 to $70 for overnight (US) shipping. Basically, cut off time for the same day shipment with purchase date is 2:30PM. After 2:30PM on Friday, we usually ship on Monday

The device has a one-year Limited Warranty. [Product]’s warranty protects against defects in materials and workmanship under normal use for a period of one year from the date of original purchase date. Please contact our support team for warranty-related questions.