Frequently Asked Questions

[EcoQube]

How do I download the EcoQube app?
To get the EcoQube onboarding process started you'll need to download the EcoQube App.
EcoQube App is available for iOS (iPhone) and Android (Android based phones). To download following: 
1. iOS App for iPhone can be downloaded from the Apple App Store. Here is link
2. Android App for phone can be downloaded from the Google Play Store. Here is link.

What is EcoQube’s power supply specification?
The EcoQube uses an external power supply adapter which is rated as: 5V 1A DC Adapter

How to add a new device if the QR code cannot be read?
Please check and ensure Bluetooth is enabled on your phone. Ensure your phone is within 10 feet of your new device. You can add a new device via Bluetooth, click CONTINUE WITHOUT SCANNING button on QR code scan screen. The app will show a list of devices nearby. If you are not able to see the device(s), please click the refresh button on the top right corner.

My EcoQube cannot connect to Wi-Fi, what should I do?
Confirm that you have a 2.4 GHz network. EcoQube only supports 2.4 GHz and does not currently support 5 GHz-only wireless networks. If you have a dual band Wi-Fi router, make sure you have not enabled 5 GHz steering. Make sure your EcoQube device is within your wireless network’s range. For example, walls and floors can weaken your router’s signal - decreasing its range.

If Wi-Fi searching is taking long time, please click the refresh button on the top right corner. This will restart the Wi-Fi network search and after a short period will display list of available 2.4 GHz Wi-Fi networks. Please select the desired Wi-Fi network from this list.

How can multiple people view EcoQube via EcoQube app?
1. You can invite friends and family members to view your EcoQube radon levels by inviting them to use the EcoQube App. The invited members can only view and export the radon data readings, but will not be able to change settings. Only the administrative account that has registered the EcoQube device in the beginning is allowed to change units, notifications and alarms. If you want to change this administrative account, you will need to unregister the EcoQube device from the administrative account or perform a Data Reset and register the device again.

2. See below for instructions on how to invite new users to view your radon data.

Step 1. Open EcoQube App.
Step 2. Tap sub menu in upper right corner.
Step 3. Tap Device users.
Step 4. Tap + button in upper right corner.
Step 5. Enter the email of the guest you’d like to invite to view radon data.
Step 6. Tap Next in upper right corner.
Step 7. Make sure the device you want to invite is selected, then tap Done in the upper right corner.
Step 8. Make sure email address is correct and tap Send invite.

Notifications (Audio alarm and notification)
1. To hear the audio alarm, you will need to enable [Audio Alarm] in [Device Configurations] for the EcoQube device. For every 10 minute period, if the measured radon level exceeds the configured threshold (default is 4.0 pCi/L), a beep sound alarm will be heard.

2. To receive push notifications, you will need to enable both [Notifications] in [Settings] and [Audio Alarm] in [Device Configurations] for the EcoQube device. Notification will be triggered when all of the following conditions are met:

a. When radon level exceeds the configured threshold radon level in [Device Configurations].
b. When radon reading is updated every hour after EcoQube uploads its first data.

Where can I buy EcoQube?
EcoQube is available for purchase in the U.S. and Canada. For U.S., EcoQube is available directly through Ecosense and Amazon websites. For Canada, please contact Radon Environmental Management Corp at https://radoncorp.com/

What is the return and refund policy?
We offer returns and refunds within 30 days of the original purchase date. You will be responsible for paying the postage/shipping fees for returning your device. If the device is determined to be defective, you will receive a full refund, and the return shipping fees will be refunded to you by Ecosense.

[RadonEye]

How do I update my RadonEye’s firmware?
When a firmware update is released by Ecosense, you will receive a pop-up alert for upgrading your device’s firmware upon connecting to it via Bluetooth.

Is there any other way to use the app without upgrading my iOS version?
Currently, RadonEye iPhone app does not support iOS version older than iOS 13. iOS 13 introduced significant changes. Please upgrade your iPhone to iOS 13 to use the RadonEye app.

Is there a way to produce a radon report with the RadonEye?
RadonEye does not support report generation. The data is stored on RadonEye and can be downloaded using the app.
Click the “save as” button to save the data as a .txt file on your smartphone.

What is the service life of the RadonEye?
RadonEye is expected to have a service life of 5 years but this depends on usage conditions, wear tear, etc.

What does the RadonEye package come with?
RadonEye package includes the RadonEye unit along with a power adaptor.

What is the return and refund policy?
We offer returns and refunds within 30 days of the original purchase date. You will be responsible for paying the postage/shipping fees for returning your device. If the device is determined to be defective, you will receive a full refund, and the return shipping fees will be refunded to you by Ecosense.

[RadonEye Pro]

Does the RadonEye Pro require calibration?
Yes, the RadonEye Pro should have a calibration performed annually. Current Ecosense annual calibration partners are:
For US : Bowser-Morner. Telephone contact #: (937) 236-8805.
For Canada : RSIC (Radiation Safety Institute of Canada). Telephone contact #: (416) 650-9090.

Does the RadonEye Pro come with a battery back-up?
No. If you would like to use a battery, the RadonEye Pro requires a 12-volt input. Any standard 5-volt battery pack can also be used, with a 5-volt to 12-volt adapter cable. The required power adapter plug size is 5.5mm x 2.1mm.
A 20 Ah battery has a 72-hour life while a 30 Ah battery will increase the battery life to approximately 105 hours.

What does the RadonEye Pro package come with?
RadonEye Pro package includes the RadonEye Pro unit, a tripod holder, step-up cable, adapter extension cable, battery pouch, carrying bag for inspection and calibration certificate. The tripod and portable battery are not included.

Can the RadonEye Pro be attached to a tripod?
Yes, the RadonEye Pro unit comes with a tripod adapter. Note, an actual tripod is not included in the RadonEye Pro package.

What is the latest version of the RadonEye Pro smartphone app software?
For iOS: iOS 1.2.8
For Android : Android 1.0.9

Does the RadonEye Pro have any tamper monitoring?
Yes, RadonEye Pro has built-in support for an accelerometer. This will show a time stamp of when the device was tampered in the raw data and app.

Does the RadonEye Pro have a reset function?
No, there is no function to reset RadonEye Pro. It supports following storage scenarios:
a. Inspection mode: Max 240hours x 10 (2,400 data points)
b. Continuous mode: 300days (7,200 data points)
Once the data storage capacity is exceeded, the oldest data is deleted and over written.

How do I access the web dashboard for RadonEye Pro?
RadonEye Pro web dashboard can be accessed by logging in from following home page : http://radoneyepro.com

What is the return and refund policy?
We offer returns and refunds within 30 days of the original purchase date. You will be responsible for paying the postage/shipping fees for returning your device. If the device is determined to be defective, you will receive a full refund, and the return shipping fees will be refunded to you by Ecosense.

[General]

Returns & Refunds
We offer returns and refunds within 30 days of the original purchase date. You will be responsible for paying for the postage fees for returning your item. If the device is defective, you will receive a full refund, and the return shipping fees will be paid by Ecosense.

Warranties
EcoQube has a one-year Limited Warranty. EcoQube’s warranty protects against defects in materials and workmanship under normal use for a period of one year from the date of original purchase date. Please contact our support team for warranty-related questions.