Shipping Policy

 

Shipping
To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

When you return your item, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If, for any reason, you want to return or exchange a Ecosense product that you purchased from our website, you must reach out to us no later than 30 days after the date of purchase (the “Cancellation Period”). Ecosense will only cover exchange shipping costs for defective units of US orders within the 30-Day Cancellation Period; return or exchange shipping costs for international orders not covered.

Once we receive your return package, we will issue you a refund or send you a new device. Any returns initiated after the 30-Day Cancellation Period will not be processed.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.