Use Your HSA/FSA Funds for a Healthier Home

When you use HSA/FSA funds, you save an amount equivalent to your income tax rate because you're paying with pre-tax dollars. Qualified customers save an average of 30%. Please note that this is not a direct discount on our product price, but a tax-saving advantage provided through your HSA/FSA account. Your exact savings will depend on your individual tax bracket.

If you cannot see the Truemed payment option at checkout, please try the following steps:

- Check your login status: If you are signed into Shop Pay, please log out and proceed to check out as a guest.
- Check product eligibility: Ensure the item you are purchasing is eligible for HSA/FSA coverage.
- Verify the website: Make sure you are purchasing directly on our official website (Truemed options are not available on third-party channels like Amazon).

If you are checking out as a guest on our site for an eligible item and still don't see the option, please reach out to us or contact Truemed support directly at support@truemed.com.

After completing the clinical intake form, your Letter of Medical Necessity (LMN) will be available in your Truemed dashboard at truemed.com. Most LMNs are issued within a few hours, though processing can take up to 1–2 business days.

If you haven't received your LMN, please:

1. Log into your Truemed dashboard to check your status.
2. Check your spam or junk folder for emails from Truemed.
3. Verify that you completed the entire clinical intake form without leaving it unfinished.

For further assistance, please contact support@truemed.com.

Eligibility is determined independently by a licensed clinician based on the medical information you provided during evaluation. To protect your health privacy, our support team does not have access to your confidential medical evaluation details.

For specific questions regarding your qualification outcome, please contact the medical team directly at support@truemed.com.

Card declines are usually managed directly by your card provider. Common reasons include insufficient funds, an inactive or expired card, daily spending limits, or restriction policies set by your issuer.

We recommend trying the following:

1. Check your HSA/FSA account balance.
2. Confirm that your card is active and has not expired.
3. Contact your HSA/FSA administrator or card issuer to inquire about the decline.
4. Alternatively, you can pay using a regular credit/debit card and submit your purchase receipt along with your LMN for reimbursement afterward.

Some products contain features beyond what is strictly deemed medically necessary (for instance, premium cooling components in a mattress). Truemed determines the eligible portion using a comparable item assessment.

You will pay full price at checkout, and your LMN and receipt will clearly outline the specific dollar amount eligible for HSA/FSA reimbursement. If you have questions about the calculation, please reach out to support@truemed.com.

Yes! You can use Truemed’s Split Pay feature to divide a single purchase between your HSA/FSA card and a standard credit/debit card. This is ideal if your HSA/FSA balance doesn't cover the total cost or if your order includes non-eligible items. Please note that Split Pay is currently available for one-time purchases only, not subscriptions.

If you used a standard debit or credit card, you can submit your Letter of Medical Necessity (LMN) and itemized receipt directly to your HSA/FSA administrator.

Typically, you can log into your HSA/FSA provider’s online portal, navigate to the "Claims" or "Reimbursement" section, and upload both your receipt and LMN. If you need assistance obtaining your documents, please visit your Truemed dashboard or contact support@truemed.com.

Truemed payment options are specifically designed for customers who hold an active HSA or FSA account. If you do not currently have one, we recommend checking with your employer’s HR or benefits department during open enrollment to learn about setting up an account.