Does the RadonEye Pro require calibration?

Yes, RadonEye Pro requires annual calibration to ensure optimal performance. Order your Annual Calibration Service directly from the Ecosense Calibration Center to benefit from the expertise of factory-trained technicians, or use one of our authorized Ecosense partners listed below:

• For US :
  Ecosense Calibration Center
  Place your order here
  
  Bowser-Morner
  https://www.bowser-morner.com/radon-reference-lab
  
  KSU (Kansas State University)
  https://www.ksuradonchamber.org/Calibrations
  
• For Canada :
  RSIC (Radiation Safety Institute of Canada)
  Contact # (416) 650-9090
  https://www.radiationsafety.ca/laboratory-services/radon-chamber/

Does the RadonEye Pro come with a battery back-up? 

No. If you would like to use a battery, the RadonEye Pro requires a 12-volt input. Any standard 5-volt battery pack can also be used, with a 5-volt to 12-volt adapter cable. The required power adapter plug size is 5.5mm x 2.1mm.
A 20 Ah battery has a 72-hour life while a 30 Ah battery will increase the battery life to approximately 105 hours.

We’ve tested and listed two portable batteries for the RadonEye Pro that provide 75–80 hours of runtime. Both are available on Amazon:
Link to Battery 1
Link to Battery 2

What does the RadonEye Pro package come with?

RadonEye Pro package includes the RadonEye Pro unit, a tripod holder, step-up cable, adapter extension cable, battery pouch, carrying bag for inspection and calibration certificate. The tripod and portable battery are not included.

Can the RadonEye Pro be attached to a tripod?

Yes, the RadonEye Pro unit comes with a tripod adapter. Note, an actual tripod is not included in the RadonEye Pro package.

What is the latest version of the RadonEye Pro smartphone app software?

For iOS: iOS 2.0.5
For Android : Android 2.0.5

Does the RadonEye Pro have any tamper monitoring?

Yes, RadonEye Pro has built-in support for an accelerometer. This will show a time stamp of when the device was tampered in the raw data and app.

Does the RadonEye Pro have a reset function?

No, there is no function to reset RadonEye Pro. It supports following storage scenarios:
a. Inspection mode: Max 240hours x 10 (2,400 data points)
b. Continuous mode: 300days (7,200 data points)
Once the data storage capacity is exceeded, the oldest data is deleted and overwritten.

How do I access the web dashboard for RadonEye Pro? 

RadonEye Pro web dashboard can be accessed by logging in from following home page : http://radoneyepro.com

How do I use the RadonEye Pro without a cellular network or Wi-Fi network?

- The app must be installed before moving to a site where no network is available.
- User needs to login the app before moving to a site.
- User keep logging into the app (Do not log out or close the app).
- Device is registered into tester’s account before moving to a site.
- Connect device and start inspection using Bluetooth.
- Connect device and finish the inspection using Bluetooth.

What is the return and refund policy?

We offer returns and refunds within 30 days of the original purchase date. You will be responsible for paying the postage/shipping fees for returning your device. If the device is determined to be defective, you will receive a full refund, and the return shipping fees will be refunded to you by Ecosense.