Return policy


Returns
If, for any reason, you decide to return product that you purchased from us for a refund or exchange, you must notify us within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received, we will send you an email to notify that we have received your returned item. We will inspect all returned items and will notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days after the notification of your refund.

For those items opened and used, we will charge you a restocking fee that is 15% of the pre-tax cost of the item.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, you should contact us by submitting a request in order to obtain a returned material authorization(“RMA”). 

Shipping
To return your product, you should mail your product to:
1677 ATLANTIC COURT, UNION CITY CA 94587

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

When you return your item, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If, for any reason, you want to return or exchange a Ecosense product that you purchased from our website, you must reach out to us no later than 30 days after the date of purchase (the “Cancellation Period”). Ecosense will only cover exchange shipping costs for defective units of US orders within the 30-Day Cancellation Period; return or exchange shipping costs for international orders not covered.


Once we receive your return package, we will issue you a refund or send you a new device. Any returns initiated after the 30-Day Cancellation Period will not be processed.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.